Refund policy
At NITRAM, we want you to have an exceptional experience with every order. If something is not right, we are here to help.
Food Products
Due to the perishable and consumable nature of our products, all food product sales are final. We do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To review your claim, we may ask you to provide:
- Photos of the product;
- Photos of the packaging; and
- Your order number.
Please do not return or dispose of the product unless instructed to do so by NITRAM.
Refunds and Replacements
Once we have reviewed your claim, we will notify you whether it has been approved. If the claim is approved, we will provide an appropriate solution, which may include:
- A replacement product;
- A full or partial refund; or
- Another solution agreed upon with you.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel your order if processing has not yet begun. However, because orders may enter processing shortly after they are placed, cancellation cannot be guaranteed.
Orders that have already been processed or shipped cannot be canceled.
Contact Us
For questions or assistance regarding returns, replacements, cancellations, or refunds, please contact us at: